New Customers

If this is your first visit to our site and you wish to place your first order then it’s simple, there is no need to log on or register just add any items you require to your basket and hit the checkout button, once you checkout you will then be directed to the paypal website to complete the payment process.

Frequently Asked Questions

My order has been dispatched but has not arrived, where is it?
It is our experience that most packages arrive at their destination within the times stated in the information below. If your order has not arrived and has been shipped using Standard Royal Mail inland or airmail service, Please do not contact us until a minimum of 10 days (UK) / 21 days (overseas) have passed. We will then be able to assist you.

By 2nd class Standard Mail within the UK
Unfortunately Royal Mail do not offer a tracking number on this service so we are unable to provide a tracking number for your package. We usually expect items sent by Standard Royal Mail 2nd class within the UK to arrive within 2 to 4 daysfrom shipment. However, if after 10 days from the shipping date the package has not arrived, please contact us with confirmation of your shipping address.

If the details have been provided correctly, we can declare the item lost and issue a replacement order to you, please be aware that the Royal Mail may contact you to confirm non receipt when a claim is made.
In order to rectify the non-delivery of your goods, we will take the following action:

In order to get the missing items to you, a replacement will be sent.
If the item you originally ordered is no longer available a full refund will be issued via paypal.

By Royal Mail Airmail
Unfortunately Royal Mail do not offer a tracking number on this service so we are unable to provide a tracking number for your package We expect Airmail deliveries to reach most destinations within the guidelines listed under shipping below. However, if after 21 days the package has not arrived, please contact us with confirmation of your shipping address.
If the details have been provided correctly, we can declare the item lost and issue a replacement order to you, please be aware that the Royal Mail may contact you to confirm non receipt when a claim is made.

How can I return incorrect or damaged item?
Should you receive any items that you did not order, or that prove to be damaged, you can return them to the following address;-

PKG Publishing Ltd, 35 Westley Grange, West Avenue, Wigston, Leicester UK LE18 2FB
Please enclose a note quoting your order number / paypal transaction number and specifying your delivery name & address so that a replacement can be re-sent to you.

How do I cancel my order?
Please note that we try to dispatch all orders as quickly as possible and in most cases the same day as receipt (Mon-Fri) therefore if you wish to cancel an order please Telephone us immediately after placing any order, if your order has already been dispatched we will be unable to cancel your order and any unwanted items will have to be returned to us, we are unable to refund the postage costs if this situation arises.

Are postage prices included in the price?
All prices listed on our website are inclusive of postage & packing costs, for expected delivery times see below.

How quickly will my order be processed?
Where possible we aim to process all orders the same day (Mon-Fri only), if received before 2pm UK Time, Occasionally this may not be possible due to the amount of orders we receive. Items will then be despatched next working day.

Can I Order an item as a gift for a friend/relative?
Yes this is possible we would recommend where possible you do this by Telephoning us, if you would prefer to do it online please ensure you send us an e-mail with the delivery details you require the item to go to as soon as you place your order, also please include your name / postcode.

General Information

Shipping
Items are usually received by the expected delivery guidelines listed below;-
We must stress these are only a guide and your delivery could vary during busy postal times e.g. Christmas/Bank Holidays, We would ask you to bear this in mind before contacting us in regard with non receipt of items

U.K. Inland Delivery
2nd Class U.K = 2 – 4 Working days
Airmail Delivery
Western Europe = 5-7 Working days
Rest of Europe = 5-7 Working days
U.S.A. / Canada = 7-10 Working days
Rest of World = 7–10 Working days
Bulk/wholesale orders
We currently ship large orders via nominated carriers
These carriers are Currently
TNT for UK & Europe & Australia/NZ
Federal Express for USA/Canada
In the event your order is shipped by carrier, you will receive an email stating the tracking number of the consignment and details of the carrier concerned.

Availability
We try to keep our site as up to date as possible, however occasionally items can be sold out, if one of the items you order is sold out / or the quantity you require is unavailable we will either issue a full refund by paypal or e-mail you to ask if there is an alternative item you would like as a replacement.

Subscriptions
Subscriptions are available on our website by the Paypal Recurring Payment scheme where you are charged in the manner of a direct debit, for a single issue once every 2 months unless cancelled by yourself directly with PayPal from your own account.

Subscriptions may also be purchased by telephone and will be for 6 issues.

Subscription renewals
Subscriptions automatically cease on receipt of the last issue of the paid for subscription. We do however send out 2 subscription reminders informing you of the expiry of your subscription and a 3rd reminder after your subscription has expired. Renewals are only actioned upon notification / payment from the customer. If you would like to opt out from receiving renewal notifications please inform us by email.

Pricing
All prices listed on our site are displayed in UK Pounds. All prices shown are inclusive of post & packing costs.
All overseas orders will be charged in UK Pounds then converted to their respective currencies based on current exchange rates.

Please be aware that prices displayed in your shopping bag are the current prices of the goods and the amount you will be charged for each item when submitting your order.
All prices on www.pandkg.com are for online purchases only and may differ when buying from us at shows/events.
Prices are subject to change without notice.

Privacy Policy
We do not store credit card details nor do we share customer details with any 3rd parties.

Payment
All online payment is done through Paypal, when you checkout you will be taken to the paypal page where you can either log on to your paypal account or if you don’t already have a paypal account there is an option to pay directly by all major credit & debit cards or via your bank account without having to set-up a paypal account.

If you wish to order without using paypal you will need to telephone us with your Credit/Debit card details or post your order to us with payment by UK Cheque/Postal Order, Any cash sent is sent at your own risk!

VAT
Magazines inclusive of postage are currently zero rated in the UK.

Customs Charges
If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that “PKG Publishing Ltd” has no control over additional charges in relation to customs clearance. We recommend that you check with your local customs officials or post office for more information regarding importation taxes / duties that may be applicable to your on-line order. You will be the importer of record and responsible for any import VAT and duty that may be borne. In addition, any charges for import clearance will be borne by you, the customer.

International Shipping
For all deliveries to BFPO addresses please select UK when ordering, “PKG Publishing Ltd” will ship to most international countries.

If the above does not answer your specific query please contact us.